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6-Point is committed to providing appropriate advice and building long-term relationships. However, if you are dissatisfied with our service, we provide an efficient and accessible Internal Complaint Resolution Scheme.
Our Complaints Officer is Simon Pressley. Please let us know your grievance in writing, in person, by telephone or by email. We will try to resolve the complaint as quickly as possible. If you are unable to resolve the complaint directly with us you can approach the following industry bodies:
1. If not seeking compensation you should contact the MFAA:
Membership # 02380
PO Box 604
Neutral Bay, NSW 2089
Ph 1300 554 817
www.mfaa.com.au
2. If you are seeking compensation you should contact the Credit Ombudsman Service Ltd
Level 7,287 Elizabeth Street
Sydney, NSW 2000
www.creditombudsman.com.au
info@creditombudsman.com.au
Ph 1800 138 422
Membership # 408658
The Credit Ombudsman scheme is an impartial, independent and free external dispute resolution scheme for disputants.
In Queensland, a complaint may also be lodged with the Department of Fair Trade, NSW Office of Fair Trading, Victoria with Consumer Affairs, in South Australia, the office of Consumer & Business Affairs or in Western Australia with the Commissioner for Consumer Protection.
1. Property Investment Association of Australia (PIAA)
PO Box 615
Chatswood, NSW 2057
Ph (02) 9499 9499
www.piaa.asn.au
2. Real Estate Institute of Qld (REIQ)
PO Box 1555
Coorparoo, QLD 4151
Ph (07) 3249 7347
www.reiq.com.au
3. Office of Fair Trading
Ph 13 13 04
www.fairtrading.qld.gov.au/make-a-complaint
For your protection, 6-Point maintains Professional Indemnity Insurance.
We have assembled a selection of helpful calculators to assist you with the purchase you are borrowing for.
Click to view the calculators...
